Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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In the process of performing Service Portfolio Management you realize there are several services that are redundant. What would be your decision outcome?
  1. Renew
  2. Retain
  3. Refactor
  4. Replace
Explanation
Answer: D - When there are redundant services you should replace them.

Key Takeaway: There are six outcomes of an analysis of service portfolios: Renew (meets functional needs but falls short in technology), Replace (overlapping, redundant), Retain (working well and aligned to business), Refactor (needs clarity of focus or primary functional role), Retire (fail to meet the needs both technically and functionally), and Rationalize (needs standardization or consolidation).
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