Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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The main goal of _________ is/are to provide IT Service Management with strategies for future initiatives and investment management to ensure an effective portfolio of services are being delivered:
  1. Demand Management
  2. Service Portfolio Management
  3. Service Strategy Processes
  4. Financial Management
Explanation
Answer: B - The basic goal of Service Portfolio Management is to provide IT Service Management with strategies for future initiatives and investment management guidance to ensure an effective portfolio of services are being delivered.

Key Takeaway: Additionally, Service Portfolio Management help identify the value the business gains from IT services, assist with supporting and improving services, and keeping track of all services regardless of status (e.g. current, planned, and retired).
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