Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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In which phase of the Service Lifecycle is there a focus on designing, developing, and implementing service management?
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
Explanation
Answer: A - Focusing on service management design, development, and implementation is one objective of Service Strategy.

Key Takeaway: In addition, Service Strategy is focused on enabling the IT organization’s ability to manage costs and risks in the service portfolio and establishing the IT organization’s strategic objectives. By accomplishing all of these goals, the IT organization will be positioned to support the company’s growth and help drive overall improvements and efficiencies.
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