IT Service Management Foundation Practice Test

Answer: A - A Release Unit is a collection of an IT service’s components normally released together.

Key Takeaway: Together, the components within a Release Unit generally are adequate to perform a successful function (e.g. a desktop PC that contains all the hardware and software). The unit may include various types of assets; however, the ideal release unit is dependent on the service or asset itself. It may be most appropriate to release an entire application to ensure nothing is missed in testing or it may simply be more granular such as a single page of a website update.