Alcohol Safety

Category - Difficult Situations

You are getting a customer another drink when suddenly you realize that you have lost count of how many he or she has already had. What is the best thing to do in this situation?
  1. Stop serving him or her. Better safe than sorry!
  2. Estimate the amount to the best of your abilities and discreetly monitor the customer for signs of intoxication.
  3. Ask the customer directly how many he or she has had.
  4. Delay serving the customer another round until you can remember the number.
Answer: B - If you do happen to forget how many drinks a customer has had, you should make your best estimate and continue to pay attention for signs of intoxication.

Asking the customer directly or stopping/delaying his or her service can come across as rude and unjustified, especially if he or she hasn’t actually had that much to drink. Always treat your customers with respect.
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