IT Service Management Foundation Practice Test

Answer: C - Event Occurs --> Event Detection --> Alert --> Event Correlation is the correct chain of activities of Event Management.

Key Takeaway: Event Occurs --> Event Detection --> Alert --> Event Correlation are the first four activities for Event Management followed by Significance of Events --> Event Filtering --> Trigger --> Response Selection --> Review Actions --> Close Event. It is likely that within an organization’s IT infrastructure there would a high volume of events so it is important to ensure an appropriate set of triggers are in place to ensure the right events are getting the attention they need.