Practice Quiz

SPHR Human Resources

Category - Strategy

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An employee seems to be working diligently but has been continually missing deadlines. After a great deal of coaching and counseling, this employee starts meeting deadlines - first sporadically, then on a more consistent basis. In response, the employee’s supervisor begins assigning additional work to this employee; he believes she’s ready to handle more. This is an example of:
  1. Negative reinforcement
  2. Positive reinforcement
  3. Punishment
  4. Extinction
Explanation
Answer - A - The employee, might at some level, feel as though it isn’t worth meeting her deadlines; it just results in getting more work.

Key Takeaway: Being given more work might not be considered a desirable result by the employee. The act of meeting deadlines is a desired behavior and needs to be treated as such. The manager did respond in some way to the employee’s changed behavior (whereas extinction occurs when a behavior does not elicit any response at all).
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