Practice Quiz

IT Service Management Foundation Practice Test - Question List

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46. Performing a Business Impact Analysis (BIA) is an activity of:
  1. IT Service Continuity Management
  2. IT Recovery Management
  3. IT Business Continuity Management
  4. Recovery and Risk Reduction Measures
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47. Confidentiality, integrity, and availability are all terms associated with:
  1. IT Service Recovery Management
  2. IT Service Continuity Management
  3. Information Security Management
  4. Business Operations Data Targets (BODT)
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48. Application sizing, modeling, and demand management are all considerations for:
  1. Service Level Management
  2. Capacity Management
  3. Service Catalogue Management
  4. Supplier Management
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49. Supplier Service Improvement Plans (SSIP) are used to:
  1. Document improvement plans agreed to between service providers and suppliers
  2. Collect feedback from suppliers
  3. Provide input to a supplier and contract review
  4. Document the co-sourcing arrangements
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50. Which of the following is not a sub-process of Capacity Management?
  1. Business Capacity Management
  2. Service Capacity Management
  3. Component Capacity Management
  4. Supplier Capacity Management
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