Practice Quiz

IT Service Management Foundation Practice Test - Question List

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41. What is the result of too few IT resources and capabilities?
  1. Increased cost
  2. Decreased cost
  3. Decreased performance
  4. Increased performance
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42. Who is responsible for providing oversight to performance and capacity monitoring activities?
  1. Performance and Monitoring Team
  2. Capacity Manager
  3. Capacity and Performance Tuning Manager
  4. Performance and Monitoring Manager
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43. The main goal of Availability Management is to:
  1. Ensure the level of service availability meets the agreed upon needs of the customer
  2. Ensure the IT organization will not have a operational failure
  3. Document the availability service levels
  4. Ensure everyone in IT has water and sodas available at all times
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44. What role does Availability play with Incident Management:
  1. To define the relationship between MTBSI and MTRS
  2. To minimize the duration and effect of incidents
  3. To increase the MTBF
  4. To decrease the MTBF
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45. Disaster Recovery Planning is another term for:
  1. IT Service Recovery Management
  2. IT Service Continuity Management
  3. IT Service Recovery and Continuity Management
  4. CYA
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