Practice Quiz

IT Service Management Foundation Practice Test - Question List

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31. In the process of performing Service Portfolio Management you realize there are several services that are redundant. What would be your decision outcome?
  1. Renew
  2. Retain
  3. Refactor
  4. Replace
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32. What role does the CIO play in Service Portfolio Management when refreshing the portfolio?
  1. Approves new team structure
  2. Defines scope
  3. Monitor, measure, reassess, and rebalance investments
  4. Approves RACI
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33. Which of the following is not an objective of Service Design?
  1. Turn strategic goals into Services and Service Portfolios
  2. Verify new Services have funding
  3. Take a holistic approach to designing Services
  4. Ensure standards are used when designing Services and Processes
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34. Which Service Design process includes the planning and reporting of SLAs and the review of service achievements?
  1. Service Level Management
  2. Operational Level Agreement
  3. Service Level Agreement
  4. Service Catalogue
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35. What is an agreement between internal groups designed to support the IT service provider’s service delivery?
  1. Operational Level Agreement (OLA)
  2. Service Level Agreement (SLA)
  3. Service Level Requirement (SLR)
  4. Underpinning Contract
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