IT Service Management Foundation Practice Test

Answer: C - A Configuration Item (CI) is any component that needs to be managed in order to provide an IT Service.

Key Takeaway: Information regarding each CI is contained within the Configuration Management System (CMS) and each CI’s lifecycle is managed by the Configuration Management process. Any changes to CIs are controlled by Change Management. There can be a variety of CIs: Service Level CIs, Service CIs, Organizational CIs, Internal CIs, and External CIs. Each CI can vary in size, type, and complexity ranging from an entire system to a single module.