IT Service Management Foundation Practice Test

Answer: C - The RACI model is at the core of ensuring the integration of Processes and Functions. The RACI abbreviation stands for Responsibility, Accountability, Consult, & Inform.

Key Takeaway: The RACI Model is a helpful tool to document the roles and responsibilities of the different activities across the IT Functions. Displayed in the form of a table whereas the columns define the Functions and the rows define the activities within the Function. Where the cells intersect an R, A, C, and/or I is entered. Viewed by rows, it is possible to have the same letter in more than one cell to denote a shared responsibility. The exceptions to this are: only one “A” is allowed in a row (otherwise there would be confusion over who is accountable); and at least one “R” is required in a row (a Function needs to be responsible for each activity so work gets done).