Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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In general, the benefits of IT Service Management (ITSM) include ensuring the IT services are aligned with the needs of the organization, that there are integrated and centralized processes, and the quality of the service is continuously monitored and improved. Which of the follow is not generally a benefit of ITSM?
  1. Metrics are collected to demonstrate how well the IT service is being delivered
  2. Helps cost-justify the services
  3. Satisfies the pre-requisite for an official ITSM Maturity Assessment
  4. Ensures that there are clear roles and responsibilities in provisioning the service
Explanation
Answer: C - Satisfies the pre-requisite for an official ITSM Maturity Assessment is not a benefit of IT Service Management (ITSM).

Key Takeaway: Unlike a Capability Maturity Model (CMM/CMMI) appraisal from the Software Engineering Institute, there are no organizational assessments or certifications an organization can achieve as a result of implementing ITSM. Certifications are achieved on an individual person basis as a result of knowledge and capabilities of ITSM.
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