IT Service Management Foundation Practice Test

Answer: C - The People Perspective of ITSM takes into consideration the “soft” side of IT.

Key Takeaway: The “soft” side of IT includes the people side, including IT staff members, customers, and other stakeholders to ensure they have the skills needed to do their job. The Partner/Supplier Perspective is focused on the relationship with partners and suppliers; the Products/Technology Perspective considers software, hardware, IT services, tools, etc.; and the Process Perspective is focused on the overall delivery of process-driven services.