IT Service Management Foundation Practice Test

Answer: B - Partners/Suppliers, Process, People, & Products/Technology are the four perspectives or attributes of IT Service Management (ITSM).

Key Takeaway: Often referred to as the “four P’s” these perspectives or attributes are the cornerstones that comprise quality service delivery within an IT organization. If an organization provides IT services today then these provide for a foundation for continuous process improvement. For those organizations that are just starting out building an IT service delivery organization all four have to be considered as critical to success.