Doula

Category - Communication

You are visiting a client the day after the birth, and she says, "I've started breastfeeding, but I just don't enjoy it." Your BEST response is:
  1. "Why not?"
  2. "You feel upset because breastfeeding is harder than you thought."
  3. "It must be disappointing not being happy about all the aspects of your relationship with this new baby after all the anticipation during pregnancy."
  4. "Do they have a lactation consultant on staff here?"
Explanation
Answer: C - The additive, reflective response is the strongest form of communication when using active listening techniques. Judgments, like questioning the speaker's opinion, break down trust between the client and doula. Identifying a feeling, while a reasonable strategy, doesn't go far enough to improve true communication. A lactation consultant may be a good addition to the care team, but asking about her should not be the first response to the mother's statement.
Was this helpful? Upvote!
Login to contribute your own answer or details

Top questions

Related questions

Most popular on PracticeQuiz