Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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The main goal of _________ is/are to foster understanding of a customer’s requirements for Services and determine what is needed to satisfy the requirements:
  1. Demand Portfolio Management
  2. Service Portfolio Management
  3. Demand Management
  4. Requirements Management
Explanation
Answer: C - The main goal of Demand Management is to foster understanding of a customer’s requirements for Services and determine what is needed to satisfy the requirements.

Key Takeaway: Additionally, Demand Management is designed to identify and analyze the Patterns of Business Activity (PBA) that drives demand, and to use methods to effectively manage the demand itself. Ideally Demand Management will eventually be able to forecast the demand based on patterns in the business activities.
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