Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Fit for use is related to ____________ and fit for purpose is related to_____________.
  1. Service Warranty, Service Utility
  2. Service Utility, Service Warranty
  3. Service Value, Service Utility
  4. Service Warranty, Service Value
Explanation
Answer: A - Fit for use is related to Service Warranty and fit for purpose is related to Service Utility.

Key Takeaway: Before an IT organization can assign a cost for its services it has to establish a value for those services. Service Warranty, how well the positive impact is delivered, and Service Utility, the service’s positive impact on the business operations, together enable the organization to establish a price for the service.
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