One of your customers appears to be getting intoxicated. Out of the following, which is the best thing to say to the customer to let him or her know you are stopping alcohol service?
Explanation
Answer: C - When stopping alcohol service to someone, the best thing to say is something like, “Sorry, but I’m not able to continue serving you alcohol at this time. Is there anything else I can get you instead?”
This lets the customer know that you are sorry and do not take pleasure in discontinuing his or her alcohol service but are just being responsible and doing your job. Furthermore, not kicking him or her out gives him or her the option of ordering something non-alcoholic. Always be polite and courteous when ceasing service to someone, and try to embarrass him or her as little as possible.
