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SPHR Human Resources

Category - Strategy

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Joseph M. Juran’s focus on quality addresses three key areas, which include all of the following except (41)

Quality planning
Quality circles
Quality improvement
Quality control

Explanation

Answer - B - Quality circles were brought to the attention of the world by Ishikawa.

Key Takeaway: Options A, C, and D encompass Juran’s three point quality focus: quality planning, quality improvement and quality control.

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