Practice Quiz

IT Service Management Foundation Practice Test - Question List

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21. Which of the following processes is not included in the Service Strategy lifecycle phase?
  1. Demand Management
  2. Service Portfolio Management
  3. Package Delivery Management
  4. Financial Management
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22. The main goal of _________ is/are to provide IT Service Management with strategies for future initiatives and investment management to ensure an effective portfolio of services are being delivered:
  1. Demand Management
  2. Service Portfolio Management
  3. Service Strategy Processes
  4. Financial Management
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23. Which of the following is not a category of the Service Portfolio?
  1. Retired Services
  2. Service Pipeline
  3. Service Catalogue
  4. Service Requirements
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24. TTB, GTB, and RTB are all categories of:
  1. Services Investments
  2. Services Pipeline
  3. Services Catalogue
  4. Services Requirements
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25. The three fundamental Financial Management activities for IT Services are:
  1. Funding, IT Accounting, and Chargeback
  2. Investments, Accounting & Finance, and Chargeback
  3. Cost Elements, Cost Types, and Cost Units
  4. Funding, IT Accounting, and Demand Modeling
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