Practice Quiz

IT Service Management Foundation Practice Test - Question List

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16. How many phases are there in the Service Lifecycle?
  1. 4
  2. 5
  3. 6
  4. 4 Plus 1 Optional
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17. In which phase of the Service Lifecycle is there a focus on designing, developing, and implementing service management?
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
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18. The two factors of creating Service Value are:
  1. Service Utility and Service Stability
  2. Service Stability and Service Affordability
  3. Service Affordability and Service Warranty
  4. Service Utility and Service Warranty
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19. A Service Package contains all of the following except:
  1. Service Level Packages
  2. Core Services Package
  3. Supporting Services Package
  4. Service Strategy Packages
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20. You are the owner of an internet services provider (ISP) company. You have just launched a new Service Package that includes: a) internet connection and email; b) SPAM filtering; and c) a guaranteed download speed. The contents of the service package are defined as:
  1. a) Service Portfolio; b) Portfolio Enhancements; and c) Portfolio Guarantee
  2. a) Service Package Contents; b) Package Enhancements; and c) Package Guarantee
  3. a) Core Service Package; b) Supporting Services Package; and c) Service Level Package
  4. a) Core Portfolio; b) Core Portfolio Enhancements; and c) Core Portfolio Guarantee
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