One of your customers appears to be intoxicated, so you decide to stop serving him alcohol. Unfortunately, your manager tells you that you have to continue serving him because he is a close friend of the restaurant owner. What should you do?
Explanation
Answer: C - If your manager tells you to continue serving an intoxicated customer, tell him or her that you are really not comfortable continuing to serve this customer and ask if he or she can serve the customer instead.
If any alcohol-related incidents happen later on because of the intoxicated customer, the person who can be held at least partially liable is the person who served the customer, even if the person’s manager told him or her to do it. Be as polite and respectful as possible with your manager, and if your manager insists that the customer continue to be served, ask that he or she be the one to serve the customer instead.
