Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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The main goal of Availability Management is to:
  1. Ensure the level of service availability meets the agreed upon needs of the customer
  2. Ensure the IT organization will not have a operational failure
  3. Document the availability service levels
  4. Ensure everyone in IT has water and sodas available at all times
Explanation
Answer: A - The main goal of Availability Management is to ensure the level of service availability meets the agreed upon needs of the customer.

Key Takeaway: How effective Availability Management is can have a direct impact on a customer’s happiness and satisfaction with IT Services. If there is an outage in the middle of the work day or during an urgent issue then the customer could be very unhappy. However, if the outage occurs over the weekend or over a holiday then there would be minimal impact on their happiness.
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