Practice Quiz

Doula

Category - Communication

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Your client says, "My doctor never listens to me." Your BEST response is:
  1. "You sound frustrated. What would help you feel 'heard' when talking to your provider?"
  2. "I've heard that about him."
  3. "How can you say that? He's one of the nicest doctors in town."
  4. "Well, you just need to make him listen. After all, it is your body."
Explanation
Answer: A - Identifying the speaker's feelings and adding an open-ended question allows for more thoughtful conversation to take place. The speaker then has the opportunity to clarify her emotions and find solutions that will work for her. Judgments and personal bias will not improve respect or trust in the client/doula relationship. While the mother does have the right to informed consent, the doula can improve the client/provider relationship by helping the client find ways to communicate with her provider.
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