Doula

Category - Communication

Your client says, "I am so tired all the time and my partner does nothing around the house. We both work full-time, and I'm pregnant. But I still do all the cooking, cleaning, laundry. How will we ever add a baby to this marriage?" Your BEST response is:
  1. "I understand why you're upset, but it will all work out once the baby's here."
  2. "It's only going to get worse once the baby's born."
  3. "You sound frustrated and need more help from your partner. What would you like most for him to do?"
  4. "Your partner sounds like a real jerk!"
Explanation
Answer: C - By identifying the frustration the client is feeling, as well as proposing a solution, the doula facilitates the process of communication. The client then has the opportunity to agree, or to clarify her emotions, and to find a solution that works best for her. Empathy and understanding are important, but communication is improved when the speaker is not given platitudes from the listener. Judgmental words like "worse" and "jerk" should be left out of the doula's reply.
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