You are the owner of an internet services provider (ISP) company. You have just launched a new Service Package that includes: a) internet connection and email; b) SPAM filtering; and c) a guaranteed download speed. The contents of the service package are defined as:
Explanation
Answer: C - For this example the internet connection is the Core Service Package, the SPAM filtering is the Supporting Services Package, and the guaranteed download speed is the Service Level Package.
Key Takeaway: Combined, the Core Service Package, the Supporting Services Package, and the Service Level Package comprise the Service Package. As you would expect, this Service Package contains a variety of components (e.g. shared services, software, hardware, infrastructure, etc.). This approach helps reduce costs and minimize complexity.
