Practice Quiz

SPHR Human Resources

Category - Strategy

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Which of the following is not one of the four perspectives of the balanced scorecard?
  1. The financial perspective
  2. The external perspective
  3. The learning and growth perspective
  4. The business processes perspective
Explanation
Answer - B - Though various elements of the balanced scorecard take external factors into consideration, the “external perspective” is not one of the four specific perspectives.

Key Takeaway: Options A, C, and D are not the best since they each identify one of the perspectives of the balanced scorecard.
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