IT Service Management Foundation Practice Test

Answer: D - An IT Function defines the roles and responsibilities required for IT Services design, delivery, and management.

Key Takeaway: The logical grouping is needed within Service Operation to ensure a steady state operation can be maintained. An IT Function ensures that each person knows their own role in the overall strategy of the team. Consider what would happen to a football team if the players didn’t know what to do or where to go for each play? It would be utter chaos. The same applies to an IT service organization. An IT Function is the ‘play book’ for the team.