IT Service Management Foundation Practice Test

Answer: B - There are five phases in the Service Lifecycle.

Key Takeaway: The same five volumes that comprise the Information Technology Infrastructure Library (ITIL) are what comprise the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Keep in mind that there is a holistic integration of all phases and each phase will affect the other. The result is a continuous cycle.