Practice Quiz

Microsoft Desktop Support Tech Exam Prep - Question List

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1. David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?
  1. Create a new location value in modem properties.
  2. Tell him that it is not possible.
  3. Create another dial-up connection with the same name, but different phone numbers.
  4. Create another dial-up connection with a different name and different phone numbers.
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2. You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?
  1. CTRL-ALT-DEL
  2. ALT-F4
  3. CTRL-F5
  4. CTRL-F3
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3. Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?
  1. Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
  2. Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
  3. Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
  4. Modify the permissions on Shared Documents so that the Users group has Full Control permission.
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4. You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing <http://www.mybank.com>, but is not able to get the login page. Which of the following should you do to help her log in to her bank account?
  1. Ask her to type https://www.mybank.com in the Address bar.
  2. Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
  3. Ask her to clear her cookies in Internet Explorer.
  4. Lower the security level for the Internet zone.
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5. David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?
  1. Install a signed printer driver from the manufacturer.
  2. Reseat the printer cable to the computer.
  3. Configure the Driver Signing Options to ignore unsigned driver software.
  4. Run Verify Off command a the computer.
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