Practice Quiz

Microsoft Desktop Support Tech Exam Prep - Question List

Select how would you like to study

Study Mode Free Daily Question Test Mode
6. You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user’s portable computer?
  1. Ask him to use a different cable to connect the USB hard drive to the laptop.
  2. Assign a different IRQ to the USB hub in the device manager.
  3. Ask him to replace the laptop motherboard; it is faulty.
  4. Ask him to replace the portable computer’s bus-powered USB hub with a self-powered USB hub.
See answer
7. Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?
  1. My Documents folder
  2. C drive
  3. My Pictures folder
  4. Desktop
See answer
8. You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?
  1. System File Checker command
  2. Driver signing wizard
  3. Add/Remove Hardware wizard
  4. Chkdsk command
See answer
9. You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?
  1. Update the computer’s physical memory.
  2. Disable APM in Windows XP Professional.
  3. Optimize the time-out settings in your BIOS Setup program.
  4. Disable Standby mode in Power Options.
See answer
10. Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?
  1. Group Sharing
  2. Multiple accounts
  3. Identities
  4. Virtual account
See answer

Select how would you like to study

Study Mode Free Daily Question Test Mode