Practice Quiz

Microsoft Desktop Support Tech Exam Prep - Question List

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11. Which of the following specifies the format of electronic business cards that are exchanged via e-mail?
  1. bus
  2. vcf
  3. bcd
  4. vac
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12. You are assisting a customer who is trying to print a document from her workstation. She can see her document in the print queue, however it does not print. Which of the following steps should she take first to get the document to print?
  1. Clear everything in the print queue.
  2. Delete and recreate the printer object.
  3. Reboot the printer.
  4. Restart the print spooler.
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13. You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?
  1. Create a new user profile.
  2. Adjust the Screen resolution to a lower value.
  3. Adjust the hardware accelerator of the video adapter to a lower setting.
  4. Adjust the mouse pointer acceleration to lower settings.
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14. Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?
  1. It requires more disk space.
  2. It requires less disk space.
  3. It needs multiple processors.
  4. It tends to lose data if there is a power outage.
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15. You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?
  1. Download the Microsoft Outlook version for the foreign language the customer wants to use.
  2. Install the Windows XP language pack for the foreign language she wants to use.
  3. In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
  4. In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.
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