Microsoft Desktop Support Tech Exam Prep - Question List

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26. You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer’s website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?
  1. Restart her computer using the last known good configuration.
  2. Restart her computer by using the Recovery console and disable the new set of drivers.
  3. Select the Roll Back Driver option in the device’s properties in the Device Manager.
  4. Reseat the devices.
27. You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message.Which of the following log files allows you to read the details of the error?
  1. Comsetup.log
  2. IIS6.log
  3. Tsoc.log
  4. Setuperr.log
28. Which of the following keys should you press during the Windows XP setup to perform HAL selection?
  1. F5
  2. F6
  3. F2
  4. F10
29. Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?
  1. ICF
  2. ICS
  3. Share Connection
  4. ActiveX
30. Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?
  1. Quotas
  2. Encryption
  3. Compression
  4. Reparse points

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