Practice Quiz

Food Service Manager Exam Prep - Question List

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11. Which of the following is not a goal of the Joint Commission which oversees hospital accreditation?
  1. Prevention of infection
  2. Decreased medication errors
  3. Expedited patient discharge
  4. Improved staff communication
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12. Which of the following statements about quality circles is incorrect?
  1. Quality circles are groups assembled to solve work-related problems.
  2. Quality circles are based on the principles of “Plan, Do, Check, Act”.
  3. Individuals participating in quality circles do not require special training or skills.
  4. The use of quality circles may increase productivity and workplace congeniality.
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13. Factors which may negatively affect a manager’s ability to provide an effective employee performance review include:
  1. Use of objective standards to evaluate performance
  2. The tendency to evaluate an employee on his/her “best trait”
  3. Focusing on concerns of interest to the employee
  4. Asking questions that stimulate interaction between manager and employee
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14. The purpose of the Delphi technique is:
  1. To determine the cause and effect of decision making
  2. To seek approaches to problem solving from a panel of experts in the field
  3. To eliminate unnecessary information from the decision making process
  4. To break decisions down into a series of manageable steps
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15. A manager has observed an employee stealing cleaning supplies. What is the first thing the manager should do to resolve the situation?
  1. Ask other staff members to observe the employee and report suspicious behavior.
  2. Speak to the employee privately and issue an oral warning.
  3. Suspend the employee for two weeks without pay.
  4. Change the delivery time for the cleaning supplies.
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