Practice Quiz

Alcohol Safety - Question List

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36. When is it OK for you as a bartender/server to use physical force against a customer?
  1. When the customer poses a threat to him or herself or others
  2. Never; call the police if you feel the guest is endangering or harming others
  3. When the customer refuses to leave
  4. A and C
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37. A couple comes into the bar in a relatively good mood but after a few drinks begins to argue. What should you do?
  1. Step in and ask them what the problem is.
  2. Avoid it and let them work it out themselves if there is no apparent danger to you or the other customers.
  3. Call the police and let them know about the couple.
  4. Let your manager know and keep an eye on them.
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38. What should you do when you think you see a drug transaction going on inside the establishment or on its outside premises?
  1. Have another employee (preferably a supervisor) come with you as backup and kick the offending guests out of the establishment immediately.
  2. Discreetly tell the people involved that they have to leave right away.
  3. Go over to get a closer look to make sure it is a drug transaction. Don’t walk away until you see both money and drug paraphernalia actually exchanged.
  4. Call the police and alert your manager.
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39. One of your customers appears to be intoxicated, so you decide to stop serving him alcohol. Unfortunately, your manager tells you that you have to continue serving him because he is a close friend of the restaurant owner. What should you do?
  1. Continue serving the customer despite your misgivings.
  2. Only serve the customer watered-down drinks from now on.
  3. Tell your manager that you are really not comfortable continuing to serve this customer and ask if he or she can serve the customer instead.
  4. Refuse to serve the customer and ignore any future requests to do so.
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40. After which of the following scenarios should you fill out an incident report?
  1. You run out of a certain kind of alcohol that a customer is trying to order.
  2. You have to kick out two guests for trying to sell illegal substances to customers.
  3. A minor is denied entry to the establishment.
  4. You serve alcohol to a pregnant woman.
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