Alcohol Safety - Question List

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41. What’s the first thing you should do if a fight breaks out in the establishment?
  1. Call the police.
  2. Move other customers away from the fight.
  3. Try to break up the fight before it gets worse.
  4. Go get your manager.
42. A guest shows up to the establishment demanding to order a drink, but he or she is already clearly intoxicated and has nobody to drive him or her home. What should you do in this situation?
  1. Make the guest leave before too many people notice.
  2. Let the guest stay and have one drink, but only on the condition that he or she takes a taxi home.
  3. Give the guest some water and try to get him or her to sober up a bit. If it is necessary later, try to find transportation home for him or her.
  4. Call the police right away to come pick him or her up.
43. A customer orders another beer, but when you go to put it on his tab you notice that he’s already had six beers. Still, he doesn’t appear to be showing any signs of intoxication. Should you do anything?
  1. Yes. You should tell him he’s had enough to drink already.
  2. Yes. You should give him a glass of water and politely ask if he would like to close out his tab.
  3. No. He appears to be fine to keep drinking.
  4. Yes. You should go get your manager.
44. You are serving an elderly couple on their anniversary, and they like you so much that they offer to buy you a drink or two to celebrate with them. What is the best way to respond?
  1. “Sure, I’d love to!”
  2. “Thanks. That’s very nice of you, but I’m unable to do that. Can I get you anything else at this time?”
  3. “I appreciate the offer, but I’m going to have to decline at this time.”
  4. “Thanks. I’d love to, but first I would like to know what you have in mind.”
45. A customer asks you to hold a bag behind the bar for her. After she leaves, you open it out of curiosity and see what looks like illegal drug paraphernalia. What do you do?
  1. Ask the customer about it when she returns.
  2. Tell nobody and discreetly call the police.
  3. Close it and ignore it. Opening it was a violation of the customer’s trust in the first place.
  4. Get the manager and contact law enforcement.

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