Correct Response: D. One of the first activities in programs for conflict resolution or peer mediation is to have both sides tell their version of events. Each side is expected to listen carefully and respectfully during this stage. Brainstorming solutions (A) occurs as a middle stage of the process. While using "I" statements (C) reduces conflict by not putting the other party on the defensive, learning to use this language would be secondary to learning to listen carefully and respectfully. Saying "No" and meaning it (B) is empowering behavior that would more likely be taught as a means of resisting peer pressure rather than as part of conflict resolution.
