MTEL Business Practice Exam

Category - Business Operations

In which of the following situations is the listener demonstrating active listening?
  1. Mark periodically paraphrases out loud the key points made by Keysha as she explains a production plan.
  2. Raul points out an error in pronunciation made by Jack while Jack is going over a new schedule.
  3. Maria takes detailed notes while Jamal proposes a solution to a shipping problem.
  4. Todd nods his head in agreement while listening to Marcia critique a departmental budget.
Explanation
Correct Response: A. The process of active listening requires that the listener paraphrase what the speaker is saying to show understanding and interest. Actively listening demonstrates to another person that they merit interest and respect. An active listener may provide feedback but should not be judgmental or correct a speaker's pronunciation (B). Although taking notes can be effective, it does not imply active listening (C) and could be a distraction. While nodding of the head in agreement is a positive communication cue, it is nonverbal and may be considered as passive listening (D).
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