MTEL Business Practice Exam

Category - Business Operations

Use the text from a letter below to answer the question that follows.
 
Dear Mr. Wu:

Thank you for your letter dated 23 November addressed to our marketing director, Ms. Fernandez.

Ms. Fernandez is currently attending a conference and will be out of the office until 5 December. I shall be in contact with Ms. Fernandez and will inform her about your letter, which I know she has been looking forward to receiving.

Please contact me if I can be of any help.

Yours sincerely,
 
Mr. J. Hobbs
Assistant to Ms. A. Fernandez

What category of business letter is shown above?
  1. Confirmation.
  2. Acknowledgement.
  3. Inquiry.
  4. Adjustment.
Explanation
Correct Response: B. A business correspondence sent to confirm that a communication has been received is an example of a formal acknowledgement letter. The acknowledgement letter informs the sender that his or her letter has been received and read. A confirmation letter (A) is a correspondence sent to approve details, summarize an agreement, or respond to an invitation. Correspondence used to ask a question or prompt a response is a letter of inquiry (C). A letter sent in response to a claim or complaint that can be either positive or negative is an adjustment letter (D).
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