Practice Quiz

Doula

Category - Communication

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While discussing writing a birth plan, your client says, "I think I'll probably just end up having an epidural." Your BEST response is:
  1. "That's crazy."
  2. "The epidural rate at that hospital is high, so you likely will have one."
  3. "Why do you have a doula, then?"
  4. "You want to keep your options open. Tell me more about why you think an epidural is for you."
Explanation
Answer: D - Asking an open-ended question to elicit more information from the speaker is the core of active listening. This allows the speaker to clarify and problem-solve. Judgments and bias ("crazy") should be left out of the doula's response. While the doula may feel disheartened by such a comment, and may know the local hospital's epidural rate, the conversation should stay focused on the client's needs in order to improve understanding and communication.
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