Doula

Category - Communication

Researchers say that people remember on average 10%-25% of what they hear. More important than "hearing" is __________, which aids in information retention.
  1. Seeing
  2. Listening
  3. Talking
  4. Multi-tasking
Explanation
Answer: B - Finding a strategy to not only hear the words that are used, but also to truly listen to the implications of those words opens the door for strong communication. Seeing is another way of learning information, and may be important when it comes to body language. Talking out of turn - especially if interrupting a speaker during a conversation - can lead to miscommunication. Multitasking signals to the speaker that the listener is no longer interested in the conversation, and leads to a breakdown in communication.
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