SPHR Human Resources

Answer - B - Job competencies speak to broad categories of behavioral characteristics that are required to perform successfully in a particular position, department, or organization. Of the four choices, facilitation skills is least likely to be defined in this way, since it is more of a discrete, observable, and perhaps even measurable skill rather than a behavioral characteristic.

Key Takeaway: Communication skills, teamwork skills, and interpersonal skills are all more likely to be considered “key success factors,” “competencies for success,” or “performance factors.”