FSOT: 500 Test Prep Study Questions - Question List

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41. Neuro-Linguistic Programming or NLP is based on the theory that people's thought process is mirrored in how they speak. When having a conversation this idea can be used to communicate more effectively by:
  1. mirroring the other person's tone and body language to create empathy
  2. anticipating a person's responses and completing his sentences
  3. immediately ending a conversation that has a negative tone
  4. persuading the other person to accept your point of view
42. When reprimanding an employee for behavior that you feel was inappropriate, you notice that she lifts her head and juts her chin forward, giving you the impression that she:
  1. understands your concerns and is feeling remorse
  2. does not agree with your concerns or respect your authority
  3. is worried about your opinion of her
  4. is interested in what you are saying and respects you
43. You are giving a presentation to a small group of co-workers and notice that several of them are leaning forward in their chairs, causing you to infer that they:
  1. are interested in your presentation
  2. are ready to leave the meeting
  3. disagree with your position
  4. are not paying attention to the presentation
44. You are preparing to give a speech at a convention that will last about 25 minutes. Your primary objective is to appear informed and for your audience to know that a great deal of planning went into your remarks. Which delivery style best accommodates this goal?
  1. impromptu
  2. memorized
  3. extemporaneous
  4. manuscript
45. If a government agency offers a news release to a media outlet with an embargo attached, it is generally implied that:
  1. it will not be released or published until the specified date
  2. it will not be shared with other media outlets
  3. the news release must be confirmed by another source before publication
  4. the agency is simply passing on information from another source or agency

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