Practice Quiz

FSOT: 500 Test Prep Study Questions - Question List

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46. Which of the following demonstrates the use of upward feedback within an organization?
  1. A manager sends an employee a positive email about his hard work on a project
  2. An employee evaluates his supervisor as part of the annual performance evaluation process
  3. Employees spread information about a rumored pay raise to one another via email
  4. All of the above are examples
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47. You are meeting with an employee to discuss her possible assignment to an established team for an upcoming project. She says that this would be okay with her. She is pulling at her ear and scratching the back of her head, giving you the impression that she:
  1. is concerned about the change
  2. is being honest with you
  3. resents your authority
  4. is angry about the proposed change
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48. When constructing an email, be sure to follow accepted etiquette and create a clear communication by avoiding all of the following except:
  1. typing in all capital letters
  2. only use widely accepted abbreviations
  3. leaving the subject line blank
  4. always place all recipients in the 'to' field
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49. When you send a message to an intended recipient, whether verbal, written, or non-verbal, how that recipient interprets the message is influenced by all of the following except:
  1. context
  2. decoding
  3. channel
  4. all of the above are influences
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50. Your organization's public relations representative gives an interview to a local newspaper with the understanding that the interview is "on the record". The PR representative has consented to:
  1. full use of his comments and name in publication
  2. full use of his comments in publication, but not his name
  3. limited use of his comments with editorial rights and full use of his name
  4. limited use of his comments with editorial rights, but no use of his name
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