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FSOT: 500 Test Prep Study Questions

Category - Communication

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Neuro-Linguistic Programming or NLP is based on the theory that people's thought process is mirrored in how they speak. When having a conversation this idea can be used to communicate more effectively by:
  1. mirroring the other person's tone and body language to create empathy
  2. anticipating a person's responses and completing his sentences
  3. immediately ending a conversation that has a negative tone
  4. persuading the other person to accept your point of view
Explanation
Answer: A - Mirroring the other person's tone and body language to create empathy.
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