Practice Quiz

FSOT: 500 Test Prep Study Questions - Question List

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36. Non-verbal communication plays a large part in effectively sending a message. When speaking to a group be sure to consider paralanguage factors such as:
  1. your hand and body gestures
  2. throat clearing and sighs
  3. temperature and light
  4. proximity to your audience
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37. If you are speaking to an audience of professionals in a highly specialized field and are using the manuscript style of delivery, it is very likely that:
  1. your speech is impromptu in nature
  2. you are trying to persuade the audience to support a change
  3. someone else prepared or assisted in the preparation of your speech
  4. this is material with which you are very comfortable
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38. As a group, a new project team at work has established several norms for the team. All of these might be examples of these except:
  1. mandatory attendance at all meetings
  2. a rotating chairperson role for meetings
  3. regular email updates to all team members
  4. management evaluation of group performance
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39. Understanding your target audience is a key to creating effective communication. We can better understand the target audience through demographics which identify primarily physical traits and psychographics which focus on people's:
  1. group membership and affiliation
  2. education and knowledge
  3. beliefs and values
  4. health
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40. A subordinate at work frequently demonstrates lack of professionalism in her clothing choices. What approach would be best for communicating the inappropriateness of her behavior?
  1. Have a personal meeting and start with a soft entry, but then be straightforward
  2. Sit her down and immediately explain the problem, mentioning other employees' comments
  3. Send her an email with the company dress code attached
  4. Request that a co-worker discuss the problem with her
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