CompTIA 220-802 Certification Practice Test

Answer: D - It is important for the technician to tell the customer that he will do whatever possible to fix the computer without losing data. This will assure the customer that the technician is a responsible person.

Key Takeaway: Some customers may be very anxious when a technician repairs their computer, primarily because they do not know the technician’s caliber. It is important to let them know that you are capable and assure them that the hardware and data on the computer arein safe hands.