CompTIA 220-802 Certification Practice Test

Answer: A - Whenever you are late for an appointment with a customer, inform the customer beforehand and set up a new appointment time and date. This helps avoid customer frustration.

Key Takeaway: The customer willbe expecting you at the specified time. It is appropriate to call the customer over phone and inform herthat you will be late. Sending an email may not be the best option, since the customer may not checkheremail often. Your colleague mightnot convey the message to your customer in a timely manner.