Alcohol Safety

Category - Difficult Situations

True or false? You should get a coworker to act as your “backup” when you decide to cut off alcohol service to a guest (for whatever reason).
  1. True
  2. False
Explanation
Answer: A - True. You should get a coworker when stopping a customer’s alcohol service.

As unnecessary as it may seem, having a backup can help keep you out of tense or even dangerous situations. No one likes being denied service, but he or she is far less likely to act negatively if more than one person is present. Your backup can also reinforce your decision, making it clear to the customer that it’s not just you who thinks he or she should stop drinking for the evening.
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